How to set up self-registration in a Salesforce community

This is the unedited version of the post on my employer’s site at

Salesforce Communities are a really cool way to interact with your customers in the context of your product or service. Like most good portal products, it has a lot more features than most people will ever use. The upside to that is if you think of something you think your portal should have, odds are pretty good it does. Downside is that it can sometimes be onerous find all of the details you need to make something work. Community Self-Registration is just such a feature. While I can describe the details in under a page (with the two screens removed and linking to one page of documentation directly from Salesforce), it took me three hours of reading blog posts, user community threads and Trailhead training entries to get all of these steps down and working. To make sure I had it all correct, I then spent 20 minutes repeating the process in a different org from scratch and writing up this article.

With all that said (which almost doubled the content), here are the steps…

First, create the account you will use for assigning users to. This should be an account specifically for this purpose for ease of reporting and managing accounts.

Next, make sure your profile has a role (the default Developer org does not have one assigned).

Clone the Customer Community Login User profile for the profile you will use for community members that self-register.

From Setup, open the community from All Communities > Workspaces. Go to Administration and Members and add all profiles that should have access to the community, including the one you just created (you may need to use the All option from the dropdown for them to show).

SFDC Community Member Management

Remember to scroll to the bottom of the page and click Save when done.

Now you can follow the instructions at Use the Configurable Self-Reg Page for Easy Sign-Up, but before you test your login, make sure that you have activated your community from the Workspaces > Administration > Settings page.

One other hint: If you get errors, open the Developer console and the Log panel and try again to see what the error is. Next article will be how to customize the login page since your user probably don’t have access to the developer console to find out their password must include a symbol 😊.

© Scott S. Nelson