It’s probably not what you were thinking (and kudos if it is):
The number one killer of Salesforce success is user adoption. The first part of planning must include a user adoption strategy, and the first App Exchange install should be the Salesforce Adoption Dashboards.
Recommended Trailheads:
- User Adoption Metrics (module)
- Salesforce Adoption Strategies (module)
- Empower Your Salesforce Users (trail)
© Scott S. Nelson