What has more impact to Salesforce ROI than downtime, defects, or time to market?

It’s probably not what you were thinking (and kudos if it is):

The number one killer of Salesforce success is user adoption. The first part of planning must include a user adoption strategy, and the first App Exchange install should be the Salesforce Adoption Dashboards.

Recommended Trailheads:

© Scott S. Nelson

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